Elliott N. Weiss

Oliver Wight Professor Emeritus of Business Administration

Areas of Expertise

Inventory Control, Manufacturing and Planning and Scheduling, Manufacturing Project Management, Management, Materials Management, Planning and Scheduling, Service Industry Operations, Total Productive Maintenance, Lean Systems

Education:  B.S., B.A., MBA, Ph.D., University of Pennsylvania

Oliver Wight Professor Emeritus of Business Administration Elliott N. Weiss taught in the Technology and Operations Management area at Darden. He is the author of numerous articles in the areas of production and operations management and has extensive consulting experience for both manufacturing and service companies in the areas of production scheduling, workflow management, logistics, lean conversions and total productive maintenance.

Before coming to Darden in 1987, Weiss was on the faculty of the Johnson Graduate School of Management at Cornell University. He has held visiting appointments at the Graduate School of Management and the University of Melbourne, Australia, and the Wharton School of the University of Pennsylvania.


Selected Publications

Queue Management: Elimination, Expectation, and Enhancement. Business Horizons, with Chad Tucker, (to appear)

Lean Tools for Service Business Model Innovation in Healthcare, with Austin English and Sean Jackson, in Service Business

Model Innovation in Healthcare and Hospital Management, Mario A. Pfannstiel and Christoph Rasche (Editors), Springer, 2016.  

Weiss, Elliott, Graham Gillam, Kyle Simmons, and Donald Stevenson. "Line, Line, Everywhere a Line: Cross-Cultural Considerations for Waiting-Line Managers,Business Horizons, Vol 57 (4) 2014, 533-539.

Weiss, Elliott  and Rebecca Goldberg. "Living Lean: A Practical Primer on Continual Improvement," Productivity Press, (2014).


Case Studies

Advancing knowledge through research that shapes business, Darden professors are recognized thought leaders in their fields. They are not only master case method teachers, they also author many of the cases used in Darden classrooms and around the world.

Elliott N. Weiss' cases are available in the Darden Business Publishing website.



Why Southwest Airlines' competitive advantage might be saying 'no', January 12, 2018

How Zara turned 'chic cheap' into a global fashion revolution, June 11, 2017

Hits and misses in a bid for big-league money, May 7, 2017

Can Mickey make it big in Shanghai? February 28, 2016

On wait times, taking a queue from world's most visited Hindu temple, October 16, 2015

Adapting to workers pays off, January 9, 2015

The secret sauce in Pal's Sudden Service's success" Streamlining, November 16, 2014

Helping workers deliver for customers, September 19, 2014

Innovation helps Lynchburg General Hospital serve emergency patients better, September 5, 2014

No-frills IndiGo airlines stays focused on its low-cost, on-time mission, May 30, 2014

Working toward 'continuous improvement' in a services setting, July 12, 2013

Deciding what had to be done to save a Chinese factory, June 26, 2013

Inventory management 101: A case study of a couple's lunch habits, August 4, 2012

Avoiding martial-arts moves 'by pulling the Andon cord', May 13, 2012

How process improvement principles can save time in your day, February 4, 2012